A11111 FAQ – Frequently Asked Questions

KYC (Know Your Customer) is the process of verifying your identity. At a11111, KYC must be completed before your first withdrawal. The entire process can be done online:

• After logging in, go to "Account Settings" → "Verification".
• National ID Card (NID) or Passport – Upload photos of both the front and back (JPG or PNG, max 5MB).
• Take a selfie clearly holding your NID in hand.
• Proof of Address: A utility bill or bank statement (issued within the last 3 months).

Verification is usually completed within 24 hours. You'll receive email updates throughout the process. Once KYC is done, you won't need to do it again.

If the app won't open or keeps crashing, try the following steps in order:

1. Force Stop & Restart: Go to Settings → Apps → a11111 → Force Stop, then reopen the app.
2. Clear cache: On the same screen, tap "Storage → Clear Cache". Do not clear data — clear cache only.
3. Update: Uninstall the existing APK and download the latest one from a11111.biz. The site always has the most up-to-date version.
4. Android version: The app runs on Android 6.0 and above. Use the browser on older devices.
5. iOS Users: APK files don't work on iPhone. Open a11111.biz in Safari or Chrome and tap "Add to Home Screen".

If the issue persists, send a screenshot to support – include your phone model and Android version.

If a match is cancelled or postponed indefinitely, a11111 follows the policy below:

• Fully Cancelled: Your full stake will be returned to your wallet within 2–4 hours.
• Stopped After a Set Number of Overs or Innings: Cricket typically follows a minimum overs rule – results are valid once 5 overs are completed; otherwise the bet is voided.
• Rescheduled: If the match is played within 48 hours, the bet remains valid. After 48 hours, a refund is issued.
• Partially Settled Markets: Markets settled before the bet was placed (e.g., first innings total) remain valid.

If one leg of an accumulator bet is cancelled, that leg is removed and the remaining selections stay active.

Sports Betting on a11111 is straightforward. Whether it's football, tennis, basketball, hockey, volleyball, or e-sports — the process is the same across all sports:

1. Log in and select "Sports" from the top menu.
2. Select your sport from the left panel (Football, Tennis, etc.).
3. Open your preferred league or tournament — such as the Premier League, La Liga, or UEFA Champions League.
4. Click on a match to view all available markets: 1X2 (Home/Draw/Away), Goal Over-Under, Both Teams to Score, Handicap, and more.
5. Click your preferred odds to add them to the betslip, then enter your stake and hit "Place Bet".

An accumulator (also known as a parlay or multi) combines multiple selections into a single bet. All selections must win for you to receive a payout – one loss and the entire bet is lost.

How to:

1. Add multiple selections to your betslip (from different matches).
2. The betslip will automatically display the "Accumulator" or "Acca" option.
3. Enter your stake — it will be multiplied by the combined odds (e.g., 2.0 × 1.8 × 2.5 = 9.0).
4. A winning ৳100 bet pays out ৳900.

a11111 Accumulator Features: Accumulator bets with 3+ legs qualify for a special "Acca Boost" bonus — increasing your winnings by up to 5%–20%.

Cricket is the most popular sport on a11111. Coverage includes IPL, BPL, Asia Cup, T20 WC, and ODI series.

Key Markets:

• Match Winner: Pick the winning team – the simplest bet you can place.
• Total Runs Over/Under: Whether total runs in a specific over or innings will be over or under.
• Toss Winner: Which team will win the toss.
• Top Batsman/Bowler: Which player will score the most runs or take the most wickets.
• First Wicket Partnership: How many runs the opening partnership will score.
• Live Betting: Odds shift every over during a live match – act fast to make the most of every opportunity.

Select "Cricket" from the sports menu. Odds change every ball in live matches, so make your decisions quickly.